Frequently Asked Questions
Everything you need to know about your ThriveCo beauty journey.
When will my order arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
Are ThriveCo products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days for a full refund or exchange.
Do you ship internationally?
Currently, we ship to over 20 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I know which product is right for my skin type?
Each product page includes a detailed 'Skin Type' guide. You can also take our online Skin Quiz or contact our beauty consultants for personalized recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options like Afterpay and Klarna.